Account Manager

Job Description

Reports To: Branch Manager Pay Type: Salary
Date revised: March 19, 2021       Full time

Position Summary: The Account Manager (AM) supports the company by being the primary contact for BLI’s customers. They build and sustain long-term relationships, focusing on both client retention and enhancement sales, while providing oversight for field operations.  The AM works in partnership with the Production Manager (PM), who directly manages the field operations.  The AM is responsible for managing a portfolio of commercial landscape maintenance accounts.  Responsibilities include ensuring customer retention through consistent communication and customer care, conducting site walkthroughs, annual budgets, and enhancement sales by providing landscape enhancement proposals.  Includes management of a portfolio of properties ranging between 1Million to 1.5 Million annually in maintenance revenue.  AM’s have a strong work ethic, enjoy interacting with the public and oversee multiple large commercial clients.  The AM is responsible to fulfill customer requests, through consistent follow-up and communication. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Client Relations 40% 

Enhancement Design/Sales Responsibility 40%

Management 15%

Administrative/Other 5%

QUALIFICATIONS REQUIRED:

Education:

Desired experience:

SUCCESS FACTORS/ JOB COMPETENCIES:

PHYSICAL DEMANDS:

PERFORMANCE STANDARDS:

Job Description Acceptance and Acknowledgment

I have received a copy of the job description for the position I am being offered:

Position: Account Manager
Revision Date: 2/3/2020

I have read this job description (or had it read to me) and I completely understand all my job duties and

Responsibilities. I am able to perform the essential functions as outlined with or without reasonable

Accommodation. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the HR staff.

I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outlined in this job description to the satisfaction of my immediate supervisor. I have discussed any questions I may have had about this job description prior to signing this form.

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